rate 1
Tampa General Hospital Tampa General Hospital creates new levels of illogical accounting and bullying.
Status:
We pay our bills.... so it was a shock to get a call from a collections agency the other day. What a bullying tone! They refused to say who they were or what they wanted. They demanded information and tried to bully it out of me. I handed my cell to my husband, a retired attorney, and they hung up. Same thing a few days later. We thought. I'd had surgery in September and one bill had been paid in January. We checked it out. It was the only possibility. Here is the story. Tampa General invoices you at the time of surgery, and hands the bill over for collection after four months (this is their explanation). However, my careful husband had been in touch with them regularly and had been told NOT to pay the invoice, because it had to be negotiated with our medical insurance. His legal background means that he takes notes, records dates, names etc. No one can pay a first medical invoice. We were charged about $100,000 by the hospital for being there from after lunch until about 8 p.m. (Got the documents.) This didn't even include the doctors or anaethetist's bills - just being in the hospital. Very few people can pay a bill for being in a hospital for $84 per minute. As soon as the invoice was cleared, we paid it. Now the collections people are after me. Bullying me aggressively and rudely. Our credit card company confirms the payment went through weeks before this started. The joke? The surgery was for chronic migraine. It didn't work. What do I want? - The whole thing to go away. - The policy to be reviewed. - The collections agency people to be retrained.

Type of Gripe:

  • Billing
  • Disruption
  • Poor Service
  • Unethical Behaviour

Type of solution galeforce is looking for:

  • Apology
  • Improvement
  • Policy Change
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