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Shoppers Drug Mart Headquarters Shoppers - Why are you making it hard for me to collect my points?
I made a purchase at Shoppers Drug mart on Jan 27, the clerk did not ask me for my optimum card and I also forgot about it (as there are so many of these points cards in my wallet these days :-)). A few days later I was making another purchase at another Shoppers location (same city) and I noticed that I had not received my points on my last Shoppers receipt. I asked the clerk if I could still collect these points and she said yes, but you will have to go back to the store of the original purchase. This seemed silly to me given that the points can be collected at all stores in the same manner and Shoppers is a chain. Driving back to the other store was a complete inconvenience for me and I am not sure why it could not have been rectified from any store.

Type of Gripe:

  • Poor Service

Type of solution Jessica T is looking for:

  • Compensation
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Jessica T