Information Collection and Use
We may collect and store information about you in connection with your use of the Service, including any information you transmit to or through the Service. We use that information to provide the Service’s functionality, fulfill your requests, improve the Service’s quality, engage in research and analysis relating to the Service, personalize your experience, track usage of the Service, provide feedback to third party businesses that are listed on the Service, display relevant advertising, market the Service, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Service, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.
If you create a GripeVine account, we may store and use the information you provide during that process, such as your full name, email address, zip code, physical address, and other information you may provide with your account. Your Personal Information will not be visible to other users, except for the organization on which you post a Gripe or a Guestbook entry. The email will be revealed to those organizations so that they may initiate an outreach. GripeVine may contact you using the email address you provided to communicate with you and to send you information that are aligned with our Services for which you signed-up for. You can modify some of the information associated with your account through by contacting GripeVine. If you believe that someone has created an unauthorized account depicting you or your likeness, you can request its removal by contacting GripeVine.
Your contributions to the Service are intended for public consumption and are therefore viewable by the public, including your photos, ratings, reviews, tips, compliments etc. We may publicly display your user name, as well as any photo you submit through the registration process, as part of your account profile. You can limit the public nature of some of these activities by contacting GripeVine.
When you sign up for an account or use certain features, you are opting to receive messages from other users, businesses, and GripeVine. You can manage some of your messaging preferences by contacting GripeVine but note that you cannot opt out of receiving certain administrative or legal messages from GripeVine. If you are a representative of a business listed on GripeVine, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business. Our calls with you may be monitored and recorded for quality purposes.
We record information relating to your use of the GripeVine Services to administer the GripeVine Services and provide the highest possible level of service to you. Information such as searches performed, the pages viewed, your browser type, IP address, requested URL, referring URL, and timestamp information. We also use this information in a whole to perform statistical analyses of user behavior and characteristics to measure interest in and use of the various areas of the GripeVine Service. You cannot be identified from this aggregate information.
You may access the Service through different devices (e.g., your mobile phone or desktop computer) and different platforms (e.g., the GripeVine website or GripeVine mobile app). The information that we collect and store through those different uses may be cross-referenced and combined, and your contributions through one GripeVine platform will typically be similarly visible and accessible through all other GripeVine platforms.
We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a Website sends to your computer's hard drive while you are viewing the Services. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of the GripeVine Services may not work properly or at all.
Protection of Certain Personally-Identifying Information
GripeVine discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on GripeVine’s behalf or to provide services available at GripeVine’s Website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using GripeVine Website and Services, you consent to the transfer of such information to them. GripeVine will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Other than to its employees, contractors and affiliated organizations, as described above, GripeVine discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when GripeVine believes in good faith that disclosure is reasonably necessary to protect the property or rights of GripeVine, third parties or the public at large.
Other than to its employees, contractors and affiliated organizations, as described above, GripeVine discloses potentially personally-identifying and personally-identifying information to organizations on which you post a Gripe or Guestbook entry, to allow such organizations to communicate with you, to further their understanding of the nature of your feedback, and how to potentially respond. We are not responsible for the privacy practices employed by such organizations.
If you are a registered user of GripeVine’s Website and have supplied your email address, GripeVine may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with “whats going on” with GripeVine and our products. If you send us a request (for example via a support email or via our Contact Form), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. GripeVine takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Data Retention and Account Termination
The Service is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact GripeVine immediately. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.
We use various safeguards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Links to Other Websites
If you have any questions or concerns regarding privacy, please contact use using our Contact Form. Your privacy is important to us and we will make every effort to resolve your concerns.
EFFECTIVE AS OF: 20th JUNE 2018