rate 1
Orbitz Orbitz's deceptive "bait and switch" practices
Status:
I searched for a flight online and found a fare on Orbitz for $ 1,283. When I went to book, the price changed to $ 1563. I called orbitz and they told me that the inventory had not been updated. That was 3 days ago and the fare is still being advertised as $ 1,283 even though this fare is not available. The same is true on their sister site. They are the only online company showing this fare, all others are showing the correct fare of $ 1,563 ($ 1,491 on some sites). I checked with my corporate travel agent and was told that the fare is an "E" code fare that is not available. Orbitz is engaging in unfair and deceptive "bait and switch" tactics.

Type of Gripe:

  • Misrepresentation
  • Poor Service
  • Unethical Behaviour

Type of solution JustWantGoodService is looking for:

  • Compensation
  • Improvement
  • Policy Change
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