I have purchased 2 cars from toyota over the last 12 years place was a-1 for years last 2 years it's horrible. From not being able to figure out whats wrong with my car to after several visits to letting me leave with disfunctioning breaks to recently telling be they will call me when the warranty covered peice will be in only to have to call 3 weeks later to find out they forgot to call me! To finally getting it fixed only to have the same problem 3 days later. Ken shaw has lost its lust, service from A-1 TO pathetic! I have bought my last car there good bye Toyota good buy!