The "find a business" part of the form
a) does not have an asterisk to indicate it is a required field
b) does not show an error when I try to Plant a gripe but have not selected that item
c) the Business list does not have a generic Head Office entry. Most policy-related changes can only be done at head office and are not the "fault" of the local outlet. Examples include: bank policy, Bell policy, Rogers policy.... etc.