You can find a full breakdown on our ‘About Us’ page in the footer, but to be brief: GripeVine is a social complaint-resolution platform. Gripe is our little play on complaint, but we focus on turning negative experiences into positive outcomes. We also host reviews, ratings, polls, and threads to create a community of consumers helping each other achieve resolution.
GripeVine isn’t just a soapbox or sounding board. Our goal has always been to connect companies and consumers on a level playing field to create real results. When you click select ‘Get Resolution’ and click ‘Be Heard’, our back-end tools are connecting you to company decision makers and making those connections, without the need for waiting on hold or balancing countless emails. We don’t just want the company to hear you, we want them to respond. That being said, Reviews are also a great way to give feedback to businesses, and reward your favorite spots for their great service! We welcome all types of feedback to keep the community strong and companies performing their best!
There are few things that might affect this answer. If you are a registered user, and you don’t have any attachments, your post will go up immediately. If it is your first time posting, you will have to verify your email before we can publish anything (This helps keep our community honest and lets you know that every post on GripeVine represents a genuine experience). If you attach any images or videos, our Moderators look at your post before we publish it, this helps protect us from malicious content, and helps us make sure that your private information isn’t being posted publicly where anyone could get a hold of it. This shouldn’t take more than a day at most, so contact us if there are any issues. We also moderate if we detect potential spam You will always get a notification if we are going to look at your post, so keep your eyes open when submitting.
You have 15 minutes after submitting to go and change the content of your post. After that, we lock it in so that companies and communities know what they are responding to. If you are looking for resolution, you will have a chance to update the rating once the process is complete. As for additional details, those can be given in the comments section or through our private messaging system once the company contacts you.
The content of your posts, your display name, your profile picture, and your Reputation are all public. Anything that can be seen on your profile page. Your email, any personal information collected during registration, and any messages shared directly with businesses are all private. We work hard to protect all of your information and will only use the information we collect for communications with GripeVine.com. We take security very seriously, and want to provide you the safest resolution process possible.
GripeVine is a community driven service. Posts and reviews build a basis for evaluating companies and showing off exceptional service. For this reason, any content posted on GripeVine is locked in. If we went around deleting all of our posts, we would lose the community history that helps our users make informed decisions and find faster resolution. For these reasons, we do not have a function to remove or delete posts or accounts. If you no longer wish to use GripeVine, you can unsubscribe from our emails and you will receive no further communications. If there is a situation which requires special consideration, you can reach our support team through our ‘Contact Us’ page and we will work with you to find a solution.
At GripeVine, we like to imagine that everyone is just as excited as we are to show off excellent customer service and resolve every issue, but the truth is that sometimes the process takes longer than others. We can’t make companies come to our website, but we can offer them the tools to easily help you when they do. Try to be patient. Remember, even if the company hasn’t responded, our community can see your post. Let them turn up the pressure with comments, polls, and activity to help the process along. Our goal is to bring you together, so even if we can’t guarantee the company will respond, we can guarantee that we are always working to get you results.
Reputation is something you build over time as you interact with GripeVine.com. Logging in, posting, commenting, al solidifies your place in the community. More active users will have a higher reputation on their profile, to help companies and other users weigh their experience and influence in the community. Creds is our reward system for that participation. You build Reputation and Creds at the same time, but Creds can be spent on exclusive offers and prize draws that will be posted on our site. Keep your eyes open for exciting rewards.