This company is NOT controlled by the state PUC, yet they are still issued government plates for their vehicles.
If you are late, they send you a letter, and charge you $10.00 for a piece of paper. My water bill averages 30-50 bucks. 10 bucks can be 1/3 to 1/5th my bill.
On top of THAT, if you still dont pay it, they send you a shutoff notice..then charge you another $25 dollars. (this is before you are shut off, there is an additional extortion fee to turn it back on if you do get shut off..like 50 bucks or 100 dont remember).
So if you can't afford your bill for a few weeks, and are late, but still get it paid, you are paying DOUBLE your bills as punishment. Makes it really hard for people on a budget.
There should be a percentage limit on the fees.
ALSO, most utilities will not shut you off if you pay the original fees. This company makes you pay all late fees plus the original bill, or they WILL shut you off.
The customer service people are VERY nasty on the phone as well, and will make no attempt to help you.