rate 1
Enbridge Enbridge Incompetence
Status:
Enbridge changed a gas meter on an empty house I own and did not tell me that they did not turn the gas back on. As a result the pipes froze and when I turned the gas back on the house flooded. The house now has several thousand dollars in damages (see pictures). I have placed several phone calls and emails into Enbridge and they are denying my claim. At this point they are no longer returning phone calls although they promise they will. They said it was printed on a bill that the meter was changed out. What the bill actually states is "Meter Exchanged" with no mention that the gas was turned off. Since the house is vacant I had the heat turned very low. We have had a warm winter and I didn't notice the gas was off until one very cold day and by then it was too late. They also had me on a level billing plan that I have tried for months to get rectified. The gas was turned off in the house for 8 months yet they continued to bill me at the level rate. I have been corresponding with their Ombudsman department to no avail.

Type of Gripe:

  • Billing
  • Loss/Damage
  • Disruption
  • Pricing
  • Misrepresentation
  • Poor Service
  • Product Safety
  • Unethical Behaviour

Type of solution Unhappy Consumer is looking for:

  • Apology
  • Compensation
  • Improvement
  • Policy Change
  • Refund
  • Repair
  • Replacement
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