rate 1
The Brick Head Office THE BRICK BROKE THEIR PROMISE
Status:
purchased expensive furniture from the brick their employee grossly misrepresented their warranty on said furniture. Of course we had the bad luck of needing to use the warranty and after many conversations with the brick was told that they would absolutely not cover pet damage, when this was the exact reason we decided to purchase from the brick as we were assured over and over that pet damage would be covered. They also refused to repair broken frame issue. Said it was our insurance companies problem, this had nothing to do with pet damage. They did sent a repair man out to fix the recliner portion of the leather couch which quite reclining this only took about 3 months to accomplish and only worked once after it was "repaired". We did not bother to call back for further repairs as I was so frustrated by this point. BUYER BEWARE YOU DO NOT ALWAYS GET WHAT YOU PAY FOR!!!!!!!!!! LOCATION GRIPED ABOUT: 3451 Sunridge Way Northeast Calgary, AB Canada

Type of Gripe:

  • Loss/Damage
  • Misrepresentation
  • Unethical Behaviour

Type of solution jjackson is looking for:

  • Compensation
  • Replacement
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