rate 1
Bell Bell mobility doesn't care about you just your money
Status:
I purchased a Bell hub (a device that is mobile for internet and phone service) back in October 2011 as our home internet and telephone service. It was a great device because if you move a lot or have temp accommodations throughout the year you can take this handy device with you. However our problem started to stem when we had to replace the hub just after 4 months. In Jan 2012 our internet was very slow and calls were constantly dropped. Calling the trouble-shooters of Bell they advised to download the upgrade to my hub. In short, it completely destroyed my hub usage and was sent to the nearest Bell store to have another hub sent to me for repair. They would not directly exchange my damaged hub for a new one, but had to wait for the replacement to come in the mail and then ship the old one out. To my anguish, I had no telephone service for that one week of waiting and if an emergency arose because of my child...I would have to go to my neighbours to use the phone. So I had to use a pay as you go phone. But that wasn't the end of the stupidity. In Feb, my husband went back to work and wanted a second hub so he can use the internet his work. So we bought another one from Bell. They would give us a discount because we had two. When arriving home from our purchase our main telephone line didn't work. After 2 hours on the help desk phone with Bell they tell us that they deactivated out first hub. So we had to go back to the Bell outlet. In short. They wanted another $300 dollars to have a second hub on our account even though we bought both out and not on a contract. So I refunded the second hub and went to TELUS. Finally, this morning my phone was once again disconnected. After talking to the bell call center (pay as you go phone)...I found out that I wasn’t on a plan anymore and was being charged 30 cents a minute for my calls as well they said that I didn't pay my last month bill. But I thought I did, and did pay what they said was owing. After the call and having internet I checked my billing and to my surprise I did pay it last month when I had access to my bell internet account it had nothing owing for Jan or Feb). So now I have a $300 credit on my account for over paying. How stupid is this...Bell doesn't care about their clients...just your money.

Type of Gripe:

  • Billing
  • Loss/Damage
  • Misrepresentation
  • Poor Service
  • Unethical Behaviour

Type of solution coreina is looking for:

  • Apology
  • Compensation
  • Improvement
  • Policy Change
  • Refund
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