you in connection with your use of our services, including those offered through our websites, emails,
and future mobile applications (collectively, the "Service"). The terms "we", "us", and "GripeVine"
refer to GripeVine Inc.
When you use the Service, you consent to our collection, use, and disclosure of information about you as
Information Collection and Use
We may collect and store information about you in connection with your use of the Service, including any
information you transmit to or through the Service. We use that information to provide the Service’s
functionality, fulfill your requests, improve the Service’s quality, engage in research and analysis
relating to the Service, personalize your experience, track usage of the Service, provide feedback to
third party businesses that are listed on the Service, display relevant advertising, market the Service,
provide customer support, message you, back up our systems, allow for disaster recovery, enhance the
security of the Service, and comply with legal obligations. Even when we do not retain such information,
it still must be transmitted to our servers initially and stored long enough to process.
If you create a GripeVine account, we may store and use the information you provide during that process,
such as your full name, email address, zip code, physical address, and other information you may provide
with your account, such as a gender, phone number, or birth date. We may publicly display the first name
and last name that you provide, as well as any photo or other content you submit through the account
creation process, as part of your account profile. We also store and use any preferences you provide to
personalize your user experience. The email will be revealed to those organizations on which you post a
Gripe or a Review so that they may initiate an outreach. GripeVine may contact you using the email
address you provided to communicate with you and to send you information that are aligned with our
Services for which you signed-up for. You can modify some of the information associated with your
account through by contacting GripeVine. If you believe that someone has created an unauthorized account
depicting you or your likeness, you can request its removal by contacting GripeVine.
Your contributions to the Service are intended for public consumption and are therefore viewable by the
public, including your photos, ratings, reviews, tips, compliments etc. We may publicly display your
user name, as well as any photo you submit through the registration process, as part of your account
profile. You can limit the public nature of some of these activities by contacting GripeVine.
When you sign up for an account or use certain features, you are opting to receive messages from other
users, businesses, and GripeVine. You can manage some of your messaging preferences by contacting
GripeVine but note that you cannot opt out of receiving certain administrative or legal messages from
GripeVine. We may also track your actions in response to the messages you receive from us or through the
Service, such as whether you deleted, opened, or forwarded such messages, and share that information
with other parties to your messages. If you are a representative of a business listed on GripeVine, we
may contact you, including by phone or email, using the contact information you provide us, make
publicly available, or that we have on record for your business. Our calls with you may be monitored and
recorded for quality purposes.
We record information relating to your use of the GripeVine Services, such as your search activity the
pages you view, the date and time of your visits, businesses you contact through the service to
administer the GripeVine Services and provide the highest possible level of service to you. Information
such as searches performed, the pages viewed, your browser type, IP address, requested URL, referring
URL, unique device identifier, advertising identifier, location (including geolocation, beacon based
location, and GPS location) and timestamp information. We also use this information in a whole to
perform statistical analyses of user behavior and characteristics to measure interest in and use of the
various areas of the GripeVine Service. You cannot be identified from this aggregate information.
You may access the Service through different devices (e.g., your mobile phone or desktop computer) and
different platforms (e.g., the GripeVine website or GripeVine mobile app). The information that we
collect and store through those different uses may be cross-referenced and combined, and your
contributions through one GripeVine platform will typically be similarly visible and accessible through
all other GripeVine platforms.
If you represent a business on GripeVine, we may collect and display information about you related to
your business activities, such as a business name that may incorporate your name, or a publicly
available business address that is also used as a home address. We will also collect and display
information about your professional background that you choose to share with us through the Service,
such as information about your professional licenses or certifications, or your professional history or
We send cookies to your computer in order to uniquely identify your browser and improve the quality of
our service. The term "cookies" refers to small pieces of information that a Website sends to your
computer's hard drive while you are viewing the Services. We may use both session cookies (which expire
once you close your browser) and persistent cookies (which stay on your computer until you delete them).
Persistent cookies can be removed by following your browser help file directions. If you choose to
disable cookies, some areas of the GripeVine Services may not work properly or at all.
Third parties may receive information about you as follows:
the same purposes as we do. Third parties may be able to associate the information they collect with
other information they have about you from other sources. We do not necessarily have access to or
control over the Cookies they use. We may also share some non-identifiable, de-identified or aggregated
information from or about you, such as location information, with third parties in connection with
advertising programs and data analytics. You may be able to limit our sharing of some of this
information through your mobile device settings, as described in the
We allow third party partners to use and display some of the public content available through the
Service, such as your photos, reviews, and other information listed under “Public Content” in the
Information Collection and Use
We rely on third party service providers to support or provide services for us in connection with your
use of the Service, such as food delivery services, communications and hosting, security and fraud
prevention, technical and customer support, tracking and reporting usage of the Service, quality
assurance testing, payment processing, marketing, and other functions. We share information from or
about you with these third party providers so that they can perform their services or complete your
requests. GripeVine’s third party service providers may likewise share information with us that they
obtain from or about you in connection with providing their services or completing your requests.
Aggregate or Anonymous Information:
We share user information in the aggregate with third parties, such as businesses that are listed on
GripeVine and content distributors.
We share information from or about you with our parent companies, subsidiaries, joint ventures, or other
acquires GripeVine, or all or substantially all our assets, that company will possess the same
information, and will collect, use, and disclose the information only as described in this Privacy
Businesses on GripeVine:
We may share information from or about you (such as your city, and if you provide it, your age and
gender), your device type, and your use of the Service (such as which businesses you bookmark or call,
or if you visit a business’s URL) with businesses on GripeVine. You may adjust your account settings to
increase or decrease the amount of information we share. Keep in mind that businesses can also view your
public activity and posts, and may receive information from or about you when you transact or
communicate with them, through GripeVine or otherwise, regardless of your settings. Additionally, if you
make a phone call to a business through or in connection with your use of the Service, we may share
information about your call with the business that the business would have received had you called them
directly, such as the date and time of your call and your phone number.
Investigations and Legal Disclosures:
We may investigate and disclose information from or about you if we have a good faith belief that such
investigation or disclosure: (a) is reasonably necessary to comply with legal or law enforcement
processes, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or
law enforcement request; (b) is helpful to prevent, investigate, or identify possible wrongdoing in
connection with the Service; or (c) protects our rights, reputation, property, or that of our users,
affiliates, or the public, such as disclosures in connection with GripeVine’s Consumer Alerts program.
If you flag or otherwise complain to us about content through the Service, we may share the substance of
your complaint with the contributor of that content in order to provide an opportunity for the
contributor to respond.
The Service may link to third party-controlled websites, like a business’s URL. Except as set forth
herein, we do not share your personal information with them, and are not responsible for their privacy
Third Party Integrations:
If you sign up for, or log into, GripeVine using a third party service like Facebook or Google, or link
your GripeVine account to your account with a third party service like Facebook, Instagram or Twitter,
we may receive information about you from such third party service. If you post content to a third party
service through the Service, that third party service will also receive that content, which will be
visible to anyone that has access to it through that third party service. Some of our web pages utilize
framing techniques to serve content to you from our third party partners, while preserving the look and
feel of the Service. In such cases, please note that the information you provide may be transmitted
directly to the identified third party partner. If you interact with businesses through GripeVine, they
will receive whatever information you choose to share with them, for example contact information you
share through direct messages to the business or your phone number if you call the business.
Protection of Certain Personally-Identifying Information
GripeVine discloses potentially personally-identifying and personally-identifying information only to
those of its employees, contractors and affiliated organizations that (i) need to know that information
in order to process it on GripeVine’s behalf or to provide services available at GripeVine’s Website,
and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and
affiliated organizations may be located outside of your home country; by using GripeVine Website and
Services, you consent to the transfer of such information to them. GripeVine will not rent or sell
potentially personally-identifying and personally-identifying information to anyone.
Other than to its employees, contractors and affiliated organizations, as described above, GripeVine
discloses potentially personally-identifying and personally-identifying information only when required
to do so by law, or when GripeVine believes in good faith that disclosure is reasonably necessary to
protect the property or rights of GripeVine, third parties or the public at large.
Other than to its employees, contractors and affiliated organizations, as described above, GripeVine
discloses potentially personally-identifying and personally-identifying information to organizations on
which you post a Gripe or Guestbook entry, to allow such organizations to communicate with you, to
further their understanding of the nature of your feedback, and how to potentially respond. We are not
responsible for the privacy practices employed by such organizations.
If you are a registered user of GripeVine’s Website and have supplied your email address, GripeVine may
occasionally send you an email to tell you about new features, solicit your feedback, or just keep you
up to date with “whats going on” with GripeVine and our products. If you send us a request (for example
via a support email or via our Contact Form), we reserve the right to publish it in order to help us
clarify or respond to your request or to help us support other users. GripeVine takes all measures
reasonably necessary to protect against the unauthorized access, use, alteration or destruction of
potentially personally-identifying and personally-identifying information.
The Service is intended for general audiences and is not directed to children under 13. We do not
knowingly collect personal information from children under 13. If you become aware that a child has
provided us with personal information without parental consent, please contact GripeVine immediately. If
we become aware that a child under 13 has provided us with personal information without parental
consent, we take steps to remove such information and terminate the child's account.
We use various safeguards to protect the personal information submitted to us, both during transmission
and once we receive it. However, no method of transmission over the Internet or via mobile device, or
method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable
means to protect your personal information, we cannot guarantee its absolute security.
Ads appearing on our Website or Services may be delivered to users by advertising partners, who may set
cookies. These cookies allow the ad server to recognize your computer each time they send you an online
advertisement to compile information about you or others who use your computer. This information allows
ad networks to, among other things, deliver targeted advertisements that they believe will be of most
of cookies by any advertisers.
Links to Other Websites
As part of the Services, we may provide links to or compatibility with other websites or applications.
However, we are not responsible for the privacy practices employed by those websites or the information
website accessed by selecting a link on our Site or via our Services. To the extent that you access or
website or application will apply to your access or use of that site or application. We encourage our
users to read the privacy statements of other websites before proceeding to use them.
and in GripeVine’s sole discretion. GripeVine encourages visitors to frequently check this page for any
will constitute your acceptance of such change.
CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights
around GripeVine’s collection, use, and sharing of their personal information.
GripeVine does not sell your personal information and will not do so in the future without providing you
with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer
financial incentives associated with our collection, use, or disclosure of your personal information.
GripeVine collects various categories of personal information when you use the Service, including
identifiers, commercial information, internet or other electronic network or device activity
information, geolocation data, and professional information. A more detailed description of the
information GripeVine collects and how we use it is provided above in
Information Collection and Use
describes the categories of third parties with whom we share personal information,
and what information may be shared under different circumstances.
If you are a resident of California, you have the right to request to know what personal information has
been collected about you, and to access that information. You also have the right to request deletion of
your personal information, though exceptions under the CCPA may allow GripeVine to retain and use
certain personal information notwithstanding your deletion request. You send your request by submitting
We will not discriminate against you for exercising your rights under the CCPA. An
agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.
Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask
companies what personal information they share with third parties for those third parties’ direct
marketing purposes. We do not disclose your personal information to third parties for the purpose of
directly marketing their goods or services to you unless you request such disclosure. If you have any
questions regarding this policy, or would like to change your preferences, you may contact us by
If you have any questions or concerns regarding privacy, please contact us using our
Your privacy is important to us and we will make every effort to resolve your concerns.
EFFECTIVE AS OF: 29th JANUARY 2020