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Privacy Policy
Last Updated on January 29th, 2020. This Privacy Policy is effective January 1st, 2020 for all users.

This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, emails, and future mobile applications (collectively, the "Service"). The terms "we", "us", and "GripeVine" refer to GripeVine Inc.

When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.
Information Collection and Use
We may collect and store information about you in connection with your use of the Service, including any information you transmit to or through the Service. We use that information to provide the Service’s functionality, fulfill your requests, improve the Service’s quality, engage in research and analysis relating to the Service, personalize your experience, track usage of the Service, provide feedback to third party businesses that are listed on the Service, display relevant advertising, market the Service, provide customer support, message you, back up our systems, allow for disaster recovery, enhance the security of the Service, and comply with legal obligations. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process.
If you create a GripeVine account, we may store and use the information you provide during that process, such as your full name, email address, zip code, physical address, and other information you may provide with your account, such as a gender, phone number, or birth date. We may publicly display the first name and last name that you provide, as well as any photo or other content you submit through the account creation process, as part of your account profile. We also store and use any preferences you provide to personalize your user experience. The email will be revealed to those organizations on which you post a Gripe or a Review so that they may initiate an outreach. GripeVine may contact you using the email address you provided to communicate with you and to send you information that are aligned with our Services for which you signed-up for. You can modify some of the information associated with your account through by contacting GripeVine. If you believe that someone has created an unauthorized account depicting you or your likeness, you can request its removal by contacting GripeVine.
Your contributions to the Service are intended for public consumption and are therefore viewable by the public, including your photos, ratings, reviews, tips, compliments etc. We may publicly display your user name, as well as any photo you submit through the registration process, as part of your account profile. You can limit the public nature of some of these activities by contacting GripeVine.
When you sign up for an account or use certain features, you are opting to receive messages from other users, businesses, and GripeVine. You can manage some of your messaging preferences by contacting GripeVine but note that you cannot opt out of receiving certain administrative or legal messages from GripeVine. We may also track your actions in response to the messages you receive from us or through the Service, such as whether you deleted, opened, or forwarded such messages, and share that information with other parties to your messages. If you are a representative of a business listed on GripeVine, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business. Our calls with you may be monitored and recorded for quality purposes.
We record information relating to your use of the GripeVine Services, such as your search activity the pages you view, the date and time of your visits, businesses you contact through the service to administer the GripeVine Services and provide the highest possible level of service to you. Information such as searches performed, the pages viewed, your browser type, IP address, requested URL, referring URL, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location) and timestamp information. We also use this information in a whole to perform statistical analyses of user behavior and characteristics to measure interest in and use of the various areas of the GripeVine Service. You cannot be identified from this aggregate information.
You may access the Service through different devices (e.g., your mobile phone or desktop computer) and different platforms (e.g., the GripeVine website or GripeVine mobile app). The information that we collect and store through those different uses may be cross-referenced and combined, and your contributions through one GripeVine platform will typically be similarly visible and accessible through all other GripeVine platforms.
If you represent a business on GripeVine, we may collect and display information about you related to your business activities, such as a business name that may incorporate your name, or a publicly available business address that is also used as a home address. We will also collect and display information about your professional background that you choose to share with us through the Service, such as information about your professional licenses or certifications, or your professional history or specialties.
We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a Website sends to your computer's hard drive while you are viewing the Services. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of the GripeVine Services may not work properly or at all.
Third Parties
Third parties may receive information about you as follows:
We allow third parties to use Cookies through the Service to collect the same type of information for the same purposes as we do. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use. We may also share some non-identifiable, de-identified or aggregated information from or about you, such as location information, with third parties in connection with advertising programs and data analytics. You may be able to limit our sharing of some of this information through your mobile device settings, as described in the Cookies section above.
Content Partners:
We allow third party partners to use and display some of the public content available through the Service, such as your photos, reviews, and other information listed under “Public Content” in the Information Collection and Use Section above.
Service Providers:
We rely on third party service providers to support or provide services for us in connection with your use of the Service, such as food delivery services, communications and hosting, security and fraud prevention, technical and customer support, tracking and reporting usage of the Service, quality assurance testing, payment processing, marketing, and other functions. We share information from or about you with these third party providers so that they can perform their services or complete your requests. GripeVine’s third party service providers may likewise share information with us that they obtain from or about you in connection with providing their services or completing your requests.
Aggregate or Anonymous Information:
We share user information in the aggregate with third parties, such as businesses that are listed on GripeVine and content distributors.
Business Transfers:
We share information from or about you with our parent companies, subsidiaries, joint ventures, or other companies under common control, and require them to also honor this Privacy Policy. If another company acquires GripeVine, or all or substantially all our assets, that company will possess the same information, and will collect, use, and disclose the information only as described in this Privacy Policy.
Businesses on GripeVine:
We may share information from or about you (such as your city, and if you provide it, your age and gender), your device type, and your use of the Service (such as which businesses you bookmark or call, or if you visit a business’s URL) with businesses on GripeVine. You may adjust your account settings to increase or decrease the amount of information we share. Keep in mind that businesses can also view your public activity and posts, and may receive information from or about you when you transact or communicate with them, through GripeVine or otherwise, regardless of your settings. Additionally, if you make a phone call to a business through or in connection with your use of the Service, we may share information about your call with the business that the business would have received had you called them directly, such as the date and time of your call and your phone number.
Investigations and Legal Disclosures:
We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal or law enforcement processes, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process or law enforcement request; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public, such as disclosures in connection with GripeVine’s Consumer Alerts program. If you flag or otherwise complain to us about content through the Service, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.
The Service may link to third party-controlled websites, like a business’s URL. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices.
Third Party Integrations:
If you sign up for, or log into, GripeVine using a third party service like Facebook or Google, or link your GripeVine account to your account with a third party service like Facebook, Instagram or Twitter, we may receive information about you from such third party service. If you post content to a third party service through the Service, that third party service will also receive that content, which will be visible to anyone that has access to it through that third party service. Some of our web pages utilize framing techniques to serve content to you from our third party partners, while preserving the look and feel of the Service. In such cases, please note that the information you provide may be transmitted directly to the identified third party partner. If you interact with businesses through GripeVine, they will receive whatever information you choose to share with them, for example contact information you share through direct messages to the business or your phone number if you call the business.
Protection of Certain Personally-Identifying Information
GripeVine discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on GripeVine’s behalf or to provide services available at GripeVine’s Website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using GripeVine Website and Services, you consent to the transfer of such information to them. GripeVine will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

Other than to its employees, contractors and affiliated organizations, as described above, GripeVine discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when GripeVine believes in good faith that disclosure is reasonably necessary to protect the property or rights of GripeVine, third parties or the public at large.

Other than to its employees, contractors and affiliated organizations, as described above, GripeVine discloses potentially personally-identifying and personally-identifying information to organizations on which you post a Gripe or Guestbook entry, to allow such organizations to communicate with you, to further their understanding of the nature of your feedback, and how to potentially respond. We are not responsible for the privacy practices employed by such organizations.

If you are a registered user of GripeVine’s Website and have supplied your email address, GripeVine may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with “whats going on” with GripeVine and our products. If you send us a request (for example via a support email or via our Contact Form), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. GripeVine takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
The Service is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact GripeVine immediately. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.
We use various safeguards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Ads appearing on our Website or Services may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by GripeVine and does not cover the use of cookies by any advertisers.
Links to Other Websites
As part of the Services, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Website and the Services. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Services. To the extent that you access or use the Services through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
Privacy Policy Changes
Although most changes are likely to be minor, GripeVine may change its Privacy Policy from time to time, and in GripeVine’s sole discretion. GripeVine encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Under the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain rights around GripeVine’s collection, use, and sharing of their personal information.

GripeVine does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.

GripeVine collects various categories of personal information when you use the Service, including identifiers, commercial information, internet or other electronic network or device activity information, geolocation data, and professional information. A more detailed description of the information GripeVine collects and how we use it is provided above in Information Collection and Use . Section Third Parties describes the categories of third parties with whom we share personal information, and what information may be shared under different circumstances.

If you are a resident of California, you have the right to request to know what personal information has been collected about you, and to access that information. You also have the right to request deletion of your personal information, though exceptions under the CCPA may allow GripeVine to retain and use certain personal information notwithstanding your deletion request. You send your request by submitting the contact form . We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.

Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us by submitting the contact form .
Contact Us
If you have any questions or concerns regarding privacy, please contact us using our Contact Form . Your privacy is important to us and we will make every effort to resolve your concerns.
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