trying to getting my colon check up

@Total Plan Concepts I need my colon check up, on page 14 of your health care book you say you cover 100% how ever the 3 hospitals number you gave me said they never heard of you , and the doctors list you gave me ,all the doctors said they never heard of you ,and when the hospital 2 days before called said sorry never heard of you and will not accept my insurance , i tried to call you at least 5 times and each time you were short and rude , My sister called you as well and she said the same thing , i have 1 lead and waiting for a call back at best it is a hour away but they have to see if they accept you. Why is it this hard and no one heard of you through your list wich you gave me over 30 doctors and 3 hospitals ,