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Stranded and over charged

KarlyMccurdy
@WestJet Headquarters We arrived at 8:30am for our 10:30am flight out of the YYC airport. We realized the security line was out to the main doors of the airport, something I had never seen travelling over the holidays. It took us close to an hour and a half to get through security, then we proceeded to RUN to our gate. When we arrived (with close to 15 other passengers in the same position as us) we could see the plane but were told that it left. The gate attendant proceeded to tell us "we had the option to hold the plane but chose not to". We were told to go to customer service and work it out there. The attendant told us that this issue was our fault not west jets and that we would be charged $1,787.00 for a one way ticket home. MORE then what I originally paid for a round trip ticket. I had to pay but called west jet customer service to see if anything could be done. I told my story and was told "ma'am if you were on time you'd be on the plane". Awful service
Requested: Apology, Compensation, Improvement
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