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Rogers is incompetent

@Rogers Call Centre - Moncton My nightmare began when I logged in to Rogers Toronto Chat to inquire about an erroneous charge on my Rogers bill which was for equipment returned on November 7, 2019 but not yet processed by Rogers as of November 1.2019. (Chat Ref#**********37338732 Interaction #I**********). I contested the charge because I had been allowed 10 business days to return the equipment by UPS and it was within the 10 days allowed. I brought this to the attention of the Rogers Chat agent(Desi 1) who then prepared a refund for the overcharged amount with tax of $126.49(Credit case #C150197824). It now December 21, 2019 and there is no refund in sight despite all the reassurances the agent gave me, probably just to silence me. On December 13, 2019, I cancelled my services with Rogers and despite the reassurances by the chat agents, the account is still active and being charged.
Requested: Apology, Compensation
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