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@Liberty Mutual Insurance, if I could give you a zero, I would. When I took over my mom's bills for her, I found that you increased her auto insurance rates by a ridiculous amount over the 7 years she had auto & home insurance policies with your company. Her auto rates went from $1297 in 2012 to $5207 to 2019, an increase of over $3900 over 7 years! Being that she was set up on auto pay, she never noticed how you were raking her over the coals. She had no accidents until 2019, so how can you justify your increases? Plus you supposedly gave her discounts for "early shopper, paperless policy, homeowner, violation free, multi-policy, and preferred payment." I would hate to see what you would have charged her if she didn't have all these wonderful discounts!! To add insult to injury, you denied her repair claim for the accident she had in November 2018...but you paid out for the property damage to the other vehicle involved. Way to be there for your customers!!
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