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Poor

AlannaSmith
@Pizza Pizza - Head Office I placed an order for delivery at my front door by 7:38pm yesterday. I have the order confirmation which shows the above. At 8pm I have a representative from Pizza Pizza call me and state they have my order for pick up. I told them on the phone my order was for delivery multiple times. They called twice more insisting it was pick up, and then wanted to cancel the order and start again as delivery. At this point I asked for the pizzas for free, as per your policy about late delivery and the error being on their side. This suggestion was ignored by the person I spoke too, and be quoted me the same price from my original order. I cancelled the order entirely; and will be hesitant to order from Pizza Pizza in the future because of this poor customer experience.
Requested: Apology, Improvement
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