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Pizza Under Cooked But Only Contact Is with a Call Centre

jowilson
@Pizza Pizza - Head Office I just ordered a pizza and it arrived cool and significantly undercooked - in fact, it was doughy in the centre. I called the number listed for the local store. It was my intention to simply alert them so that they would double check other orders so no one else had the same experience I had. I didn't want compensation or a refund. Instead, apparently, the local calls are answered by a call centre. The man who answered really couldn't help me get in touch with the local store. So -- Pizza Pizza really doesn't care about customer communication, just whatever is the most expedient and cheapest for them. I cannot communicate with my local store unless I get in my car and drive there. No thank you Pizza Pizza, you just keep being the big corporate entity you are and I will give business to your competitors who actually pick up the phone here in Belleville when I call and don't reroute a seemingly local number to some far-off call centre.
Requested: Improvement
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