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Order and Response to Complaint Disgusting

GwenClark
@BloomEx (headquarters) I am embarrassed, angry and frustrated with Bloomex. I ordered the special that you advertised, LINDT AND WINE, for my daughter in laws birthday. It was supposed to be valued at $165.00 regular price, on sale for $79.00. What was delivered was a $9.95 bottle of wine and $20.00 worth of chocolates. I was totally embarrassed. This is false advertising. I emailed Bloomex in Mississauga and they requested a photo which I sent them. Their response was that they sent what was ordered IN THE COLORS SELECTED AND THE FLOWERS WERE FRESH. This is disgusting. Not only were they not willing to accept responsibility for the poor order, but they did not take the time to read my email. They sent a form letter. No flowers were ordered or delivered. I am furious with the poor quality of the product I ordered and the treatment by them when I complained. I would like a refund and/or a proper order worth $165.00 as advertised.
Requested: Apology, Compensation, Repair / Replacement
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