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Not getting Refund-@AliExpress

Pooja Khandelwal
I am new customer of @AliexpressAliExpress. I received the item, I bought on 5th August as I did not like it, send it back to their warehouse GRS-AE, LE19 4DB by Royal mail on 7 August as the address mentioned in Dispute . They have received my item as confirmed by them but Seller is denying to refund money as per him he did not get my Item back. I am chasing both since 2 months but not getting any positive response. The Ware house is not even able to tell the status of my product now, they are telling that we received the Packet but can not track now. AliExpress Customer Support is really worse as system doesn't allowing me to write my query. Only system generated similar questions i get. Need my refund.
Requested: Compensation, Other
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