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No Email Support Chat Incompetent

@Aliexpress Product ordered. Wong Product delivered. The seller accepted Fault and asked me to initiate a dispute to get a refund, but despite I create dispute under category Refund, but no return their dispute team is asking me to re-ship when re-shipping is expensive than the product cost. This is aliexpress policy if the item not as described Refund w/o return. Now the issue is chatting support incompetent and there is no email escalation available.
Requested: Apology, Compensation, Improvement, Policy Change, Other
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