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NEW IPHONES HELD HOSTAGE

dxdancer
@Boost Mobile Have 5 phones as former Virgin mobile customers of 15 yrs (Virgin was merged with Boost due to a buyout), trying to leave due to horrible customer service, terrible phone quality, no signal etc. and the fact that we just purchased an $800 iphone that they refuse to activate bc its a 5G iphone 11 and our plan is 4G????, then they told us they have no 4G sim cards??? Clearly a lie as we have 4 older phones on same plan. NEVER MENTIONING THAT ON THEIR OWN WEBSITE (FALSE/MISLEADING ADVERTISING)that our $800 iphone would NOT work. We purchase our phones outright paying retail - they will not unlock 3 of them. They're holding them hostage. Told by several reputable sources that as long as you: paid for the phone outright, don't owe any money to the carrier and the phone has not been reported lost or stolen, that they CANNOT hold your phone hostage. It should be unlocked. BOOST MOBILE will NOT: activate my phone or let me return it or unlock it
Requested: Compensation, Policy Change, Other
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