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@T-Mobile failed to show me any proof or justification for putting a 15 day text lock on my phone. I have never spammed or sent mass text messages to anyone. This text block was a direct violation of my rights as a consumer and contrary to FCC regulations protecting consumers. We have been customers of T-Mobile for over 27 years with 7 lines. In the past, T Mobile customer service has been excellent. However, their mannerism and attitude towards my situation, left me wondering if T-Mobile is still the right place for us. Not once did they offer to make anything right or apologize for this mistake. I am dissatisfied with the handling on this matter and I'm certain this was completely arbitrary and unjustified. They even said, at one point that they could not look at the account and could not verify that a mass text was ever sent from my phone??? WHAT? I believe there to be a huge flaw in your algorithm; Be careful with T-Mobile Network!
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