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Multiple Failings in One Week!

@Staples Canada - Head Office I ordered the following: Invoice # 9549567 / SAMSUNG 303 Refurbished 11-inch Chromebook, 1.7 GHz Samsung Exynos Exynos 5, 16 GB eMMC, 2 GB DDR3, Chrome OS Item: 2996600 / Delivered December 22, 2020. On boxing day, I tried to generate a return as this Such electronics have a 14-day window for returns. I was told it needed to be taken to a Stapes store BUT as none of the sores are doing returns during the Ontario COVID lock-down I was told it would be picked up.Someone was to come Mon. Dec. 28 or Tue. Dec. 29, I waited at home ALL DAY both days; no one came. I phoned the 1-888-staples number again and complained. I was assured that, FOR SURE!, it would be picked up for return on Thur. Dec. 31, again, no one came! 22 Dec.- Jan. 2 is 11days gone of 14 day allowance for returning electronics & computer items! I am rapidly running out of time.
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