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Lack of support for a defective product

JorgePereira
@Aliexpress I bought the Dreame D9 robot from the TookFun Appliance Store (order **********403383). Has problems with navigation and mapping since the beginning. I opened a dispute where I reported these problems. The resolution of AliExpress, accepting the seller's proposal, would be to send the robot to China. I bought the robot from a European warehouse and this proposal does not make sense to me because I would have to pay a large amount of postage, would take a long time and would be in danger of paying customs clearance fees and that is why I did not do it. The seller and the manufacturer assured the problems would be solved with the 1072 firmware. I did the firmware update but after a few weeks I had the same problems again: the dock appears in the wrong place and the robot tries to pass through walls to reach the dock; Damaged / rotated map; I asked Dreame for help and they dont respond, same for the store and AliExpress itself. This video proves it: http://y2u.be/M_9nOta9nmY
Requested: Compensation, Repair / Replacement
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