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Horrible

zapalka
@AliExpress I created a dispute for Order No: **********328563 on 5.07.2020 and explained why I requested refund. I purchased the product because estimated delivery time was 23 days. It was not written 23 days up to 3 months. I experienced several problems with that order. Firstly the carrier service cancelled the order without letting seller know. When I notice I contacted with seller and seller told that shipping company upgraded the delivery. However still not delivered in 2,5 months while I was expecting it in 23 days. Consignee is my customer and requested refund from me the day I created that dispute and I refunded immediately as it was too late. Even though I explained all these on the dispute I received a message tells me wait 10 days. I have waited even though I do not need the order then I wrote another message and asked for refund again after 10 days. It's been 1 month since I create the dispute but still did not get a solution. They assigned a robot to judge the dispute.
Requested: Apology, Compensation, Improvement, Policy Change, Repair / Replacement
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