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Holding Returns >3 Weeks'

lance7tour - SLU I've been dealing with Amazon for months on two(2) separate occasions. They're holding returns they've signed for over three-(3) weeks old. Ultimately, my $ is a hostage. When they want they'll release it. They keep saying the same ole, give them a few days, I'll send a message to the warehouse, once they scan them we'll issue the refund, we can't tell you when they'll scan the returns. They claim there's a policy that they can take up to two-(2) weeks to scan your returns. BUT, I've found absolutely nothing. I've never had a problem before except the last two-(2) months. They don't care I've had upwards of $1000 sitting at their facility's collecting dust. Who cares about my $ and geez I don't need it at all... Wrong. They'd prefer to hold the returns for as long as they want, then force you to spend $ leaving you more in debt. Now we're at 22 days NO REFUNDs $600 I don't know of any other company that would hold customer returns for over three-(3) weeks. DIS
Requested: Apology, Compensation, Improvement, Policy Change
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