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@UPS Headquarters in March 2019 our driver knocked on our door and asked my wife "Is your husband home?" and "What kind of gun does he shoot?" She freaked out and told him to leave. He returned and banged on the door yelling at her and refused to leave after being told to multiple times. He scared her the kids and the piano teacher so much that they hid in closets and called the police. We have the encounter on video. Ever since then UPS refuses to deliver to us, and every time a package it goes out for delivery it never gets delivered. Someone always changes the status to "held for future delivery." It's causing major headaches, we feel at this point it is harassment. No one at UPS will engage me via phone, email, social media or in person to address the issue. UPS store manager in Falcon, CO is the only one who helps. Someone in a position of authority please contact me so we can resolve--it's been nine months!
Requested: Apology, Improvement, Other
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