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Fake Warranty??

@The Brick Head Office I've called the store on Cyrville road in Ottawa Ontario 5 times and left emails regarding the warranty for my couch every time they say there's no record of my calls. Last time I called I spoke to sushma at 345pm On Jan 24 n she gave me ref number 5264456. Said a tech would call Bk. Today, Jan 27, I miss a call from the brick, called Bk at 1125 pm and Napa said there's still no record. I couldn't find my ref number. Called back 2 min later said hey I got my ref number (same person) hangs up on me
Requested: Repair / Replacement
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