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@The Brick Head Office the absolute worst customer service and professionalism I have ever witnessed. Bought a washer and dryer Sunday, received call and text that it will be delivered Tuesday 9:45-12:45 on Tuesday morning at 9:00am I got a call from the driver stating it will not be delivered until 3-6 pm as it did not fit on the truck... too bad they don’t have anyone who measures and loads these items first (kind of like a warehouse employee or manager) while I am at work. Have a 6 month old baby with no washer and dryer as I was told to disconnect the night before to have ready for removal and no matter who I speak with they cannot help me in anyway at all. This company is a joke and there customer service makes me sick and the kicker is when I ever try to call head office the automated says “we are busy with other customers call back later” and hangs up. Even there automated service is bullshit.
Requested: Apology, Compensation, Improvement
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