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Customer service issue!

@CAA - Head Office I had a car accident on December 15th, 2019 and to this day January 6th,2020 my car is still waiting to be towed to the Collision repair centre. I maxed out my $4000.00 rental and had to return the car January 2nd,2020. I am now in a rental which is on my dime. I also need to pay the $500.00 deductible for my repairs. I was just told after a two hour phone call of being sent to three different departments that I am looking at another week possible even longer for a rental due to Christmas holidays and New Year's Day etc... I am not impressed with my insurance agent or the call center personnel. I feel due to CAA's delay in picking my car up it shouldn't be my dime that pays the extra rental fees.
Requested: Compensation
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