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Customer Service is non-existent

CalShaw
Aeroplan vacation, quickly got confirmation of purchase of flight, hotel and attractions, no confirmations, tickets etc. Finally after several calls got flight tickets. Have been listening to elevator music for 3:04:47 so far simply to ask someone how I get my confirmation of Universal Studios. Incidently hotel doesn't answer phone, number on internet rings busy .. forever @Air Canada Vacations Headquarters
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