Awful uncaring company. Refused my refund due me.

@CareFirst BlueCross BlueShield BEWARE OF CAREFIRST BLUECROSS BLUESHIELD PLEASE READ THIS COMPLAINT, AND THEN YOU WILL CHOOSE ANOTHER SUPPLEMENTAL INSURANCE CARRIER My mother, Eileen Raymond passed away in October 2020 at the age of 97. She had CareFirst for decades as her supplemental health insurance. I reported her death to CareFirst, Wells Fargo and Westbanco and closed those accounts to prevent any future fraudulent monthly billing. Care First assured me that I was due a refund for the balance of the month. I told them that my mother's credit card was inactivated. CareFirst said they would send a refund check. Wells Fargo assured me that her credit card was immediately inactivated and there would be no further transactions allowed. In February I realized I had received neither a refund nor a letter of condolences from CareFirst. In the following three weeks I made many calls. Each time I was told by the person I spoke with that they would get back with me. I requested to speak