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Aliexpress parcial refund store asia-pacific d c technology co. ltd

@Aliexpress I bought on that website a smartphone worth 570 euros. 3 days later I decided to cancel the order before it was shipped. I sent several messages to the seller indicating my intention to cancel it. This seller said he could take the order back and fully refund me. I accepted and i said yes. However he sent the smartphone anyway, even after our agreement. Once here in Portugal i requested to send it back to the seller and so it was. Aliexpress kept my money for about 3 months. I've been involved in a dispute with this seller and Aliexpress all this time and when they finally agreed to return the money they still withdrew about 6 euros for me to pay the shipping costs back. It took 3 months to massacre a customer and in the end they withdraw money from me because of an incompetence of the seller. Even after I revealed all the evidence to Aliexpress i received 562. I paid to be badly serve here and i did not exposed half of what happened. The order number was **********655317
Requested: Apology, Compensation, Improvement, Policy Change
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