GripeVine

I was on short visit to India from Toronto to attend wedding functions. Left Toronto on 14-Nov '19 by @Emirates Airline. Arrived B'lore on 16th morning at 3:00 AM. Both of my checked-in baggage (#2) not delivered at Bangalore airport. I missed 16-Nov evening function because my personal clothing & gifts were in the same baggage and there was no time to go for shopping. I had to travel another city in India on 17-Nov morning to attend some function but missed the flights since my baggage not delivered though Emirates staff confirmed the delivery at 3 AM on 17-Nov. This delay resulted me in financial loss as I had to cancel several non-refundable air tickets (for domestic travel to attend family and friend’s functions). Had to miss most of the functions, which caused me a great deal of anguish. My parents & I suffered harassment and acute mental tension throughout this tour. This trip was complete fiasco - loss of leaves, money, mental trauma & missed functions.

@Shoppers Drug Mart walked into a Shoppers yesterday getting a Nintendo Switch for my husband. I was inquiring a cashier lady about it. She is giving me a dirty look and rejected getting me one. She is accusing me being a 'retailer' that stack up their products and take advantage of their reward program. She speaks in a terrible attitude and she actually said to me 'I don't care if you are waiting here u TIL midnight or speaking to a manager. Either way we are not selling you a Nintendo switch because you will be selling them online to make profits out of it. I told her she might have mistaken me as somebody else and she insists it was me. I asked to speak to a manager and I ask him to pull out my profile to proof me. Manager refused taking my information from the mobile app he said I need to have the actual card with me and he walked away on me not taking me seriously. I filed a complaint to customer service and they didn't get back to me

@Amazon Seller ServicesI have purchased a bedside table from Amazon site . The seller is Shagun arts and this item is seller fulfilled item. This item was damaged and drawers were hanging so I didn't like it and returned it . Price of this item is 6000/- RS and when I returned this item I have got refund of RS 1524 /- only.I have mailed and contact customer care dep of Amazon but they said that we can't help you. We are cheated by the fraud shopkeeper and there is nobody to help.

@MediaMarkt Amsterdam Delivery persons are highly trained for giving illogical excuses. 1st they said they can't enter the house because the passage is not clear but when I asked them to enter from backyard they said 'No' we will enter from the front door only and they did. Then they said we can't lift the delivery till the 1st floor because the stairs are too small and it is more than 150 kg but when I checked specification it said weight is 73 kg. They said if we will hurt ourselves then who will feed our children. In Netherlands the houses and every part of it have standard construction size and patterns so this is again a irrational excuse. They left the delivery in the ground floor. Pathetic service MediaMart must not hire them for any delivery service!

@Shoppers Drug Mart Headquarters While asleep last night at 2:20 am my phone rang . Not only did it startle me but caused panic as only in an emergency does my phone ring at that hour. It was a call from Shoppers drug mart soliciting services. Needless to say I.m more than a bit upset.

@Aliexpress Product ordered. Wong Product delivered. The seller accepted Fault and asked me to initiate a dispute to get a refund, but despite I create dispute under category Refund, but no return their dispute team is asking me to re-ship when re-shipping is expensive than the product cost. This is aliexpress policy if the item not as described Refund w/o return. Now the issue is chatting support incompetent and there is no email escalation available.

@Google (Headquarters)

@Google (Headquarters)

@Shaw Communications - Headquarters I want your WiFi. Mobile repeaters removed from my property immediately. Including rf amplification systems you placed illegally. Your associates for transmitting wireless power systems to amplify this (W.P. Telectronics (Alta) Ltd.) are under contract with you and have illegally entered my property to establish this system.

@LA Fitness Headquarters I joined Lafitness on Oct 30, 2019. Unfortunately due to medical issues, I wanted to cancel my membership and get a refund. I was 1 day passsed the refund date, and no exemption was made. Lafitnesd only care about their profits and not their customers health!!! I was offered a 6 month freeze on my membership instead. What a horrible policy for being 1 day passed the refund date.

@The Brick Head Office the absolute worst customer service and professionalism I have ever witnessed. Bought a washer and dryer Sunday, received call and text that it will be delivered Tuesday 9:45-12:45 on Tuesday morning at 9:00am I got a call from the driver stating it will not be delivered until 3-6 pm as it did not fit on the truck... too bad they don’t have anyone who measures and loads these items first (kind of like a warehouse employee or manager) while I am at work. Have a 6 month old baby with no washer and dryer as I was told to disconnect the night before to have ready for removal and no matter who I speak with they cannot help me in anyway at all. This company is a joke and there customer service makes me sick and the kicker is when I ever try to call head office the automated says “we are busy with other customers call back later” and hangs up. Even there automated service is bullshit.

@The Brick Head Office Hi! We have purchased this sectional and came with thread flaws . Some of them are just loose ends that you can trim off and fix, but others have actually irreparable thread damage. In conversations with the local store here in Canmore Alberta I've been told this can be considered expected occurrence and I agree the loose ends can be but not the irreparable material damage or the failed stitching. Its been days and I'm not expecting a return by now, but I am really hoping some sort of small proportional refund, store credit, or any similar compensation you can work out please. Thanks, Diana Michaud

@The Brick Head Office

@WestJet Headquarters Back in July I booked a vacation package with westjet. I put a $500 deposit down on the trip. Fast forward a month and my mother is diagnosed with stage 4 cancer and has to have an emergency surgery, without hesitation I had to cancel a trip to Toronto (with westjet) and flew to Vancouver to be with her. I missed a month of work, and am still playing catch up financially. I had contacted the travel agency to let them know my upcoming payment may have to be reduced to multiple payments as financially I am struggling. I realize they are a business and policies are in place and cant always accommodate. But, clearly at the time of booking I did not know that my mother would be undergoing a major surgery and I would be missing heaps of work. Regardless, we were unable to come to a payment agreement and I was entitled to no refund. Not only the deposit, but $400 on change of flight fees and that was gone to? $900 gone in a matter of minutes, not an ounce of compassion.

@The Brick Head Office I The Brick in their flyer 0ct 15-31st, they advertised a Samsung 43" smart TV for sale. On the 20th I went to the brick store in Ville Lasalle QC, to buy the television for my son's birthday. They refused to sell me the TV, they said they made a mistake and therefore could not sell me the television because it is a hundred dollars or so they would loose. I have called the head office and leave messages, I have wrote and I got no respond. My next step is to write the comsumer protection and send a copy of the flyer. I refuse to let it go, I was a customer there for over ten years. I think it is dishonest of the brick not to stand by what the advertised.

@The Brick - Orillia ON The Brick@Orillia- Purchased $8000 worth of product with full assembly and installation. Delivery was scheduled for Sept 28th our move in date. No delivery. Went to the store and they said they were missing a piece so did not deliver. My husband had no bed and ended up in the hospital due to stress. (severe medical problems) Delivery came Oct 1st minus several pieces. Was informed that they did not assemble. Left boxes and packaging. Called the store and they sent people to assemble next day. TV stand was broken and in a hundred pieces. I sent it back and went to store to exchange. The rest of the furniture delivered Oct 26th and again we do not assemble. I called the store and was told I would get a call from sales person . NO call.

@Amazon.com - SLU I will explain the situation from begin. I ordered a doorbell at 30 September 2019 with this order number: ORDER # 112-4162460-*******. After 2 weeks waited with patience, but estimated delivery date already gone. I called Aramex, and I send mail, literally the parcel lost by Amazon. They refunded me as gift card, even they didn't ask me. And the second issue, I wasn't sure shop from Amazon again, but because they refunded me gift card for lost parcel, I bought another ring bell. ORDER # 112-9535364-*******. I expressed my concerns to Customer Services maybe 2 times, because that was gift and I didn't want any hassle. From Exclusive CS Aaron promised me that there will be any trouble, I trusted his words... 23 October was estimated delivery date, and there is no news from my order. And no one helping me, even ECR Customer Services.

@TD Canada Trust (Headquarters) Always helpful, and solution-based with any issues I ever have. I was going away last minute and was able to get American Money in the amount and denominations needed. CIBC wasn’t so accommodating for me.. 1 STAR for CIBC.