rate 1
On 2 occassions I visited (2) 7-11 stores located in Howell ,NJ. I went to these stores to purchase cigarettes. The prices posted at the store behind the counter was $6.94. I requested a carton and was told the price was $7.86 per pack. I pointed to the sign and asked to purchase at the posted cost of $6.94. I was shown a sign on the door that was $7.86 per pack. I said I see the sign posted at $6.94 and would like to purchase at that price. I was refused at both stores. When I emailed 7-11 about my problem, the first time I was called by the Regional Manager and given a free pack of cigarettes. The second time I contacted 7-11 I was ignored. Isn't a store supposed to honor prices that are posted in their establishment? Also, I stated to the manager at the Howell store on Rte. 9 South that this is the 2nd time this has happenened to me and he said, "Oh, you do this all the time huh?" --------------- Location being griped about: 7-Eleven 999 US Highway 9 Howell, NJ United States

Type of Gripe:

  • Misrepresentation
  • Poor Service
  • Unethical Behaviour

Type of solution erocker118 is looking for:

  • Apology
  • Compensation
  • Improvement
  • Policy Change
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