whirlpool disaster | Gripevine

whirlpool disaster

So we purchased a house full of whirlpool appliances. I ordered their largest fridge which was delivered Oct 2nd 2012, so far I had to have 6 or more service calls averaging one week and I have had to lose a day of work each time unpaid and now they have cut my work week by one day.....first thing I am not happy about. 2nd and all these issues and its been the same issue ......water leaking inside all over the right side of fridge so I cant use that side and not holding ice and water leaking through ice maker. So I had to go buy a small fridge/freezer to hold ice and product for the holidays and extra expense I was not planning when we had purchased the biggest and expensive one. Now they think they know the problem but will NOT overnight the piece to the repair place and the repair place is 1.5 hrs from my home so they will only come here once a week, even though there is a place 30-40 mins away. I have been telling them for weeks we leave tues for Texas for a few weeks, so I can imagine the mess I will come home too and if I turn everything off I will lose all my food.

Comments

WhirlpoolCare's picture

Hello karenjf. My name is Melanie and I am a representative with Whirlpool. We apologize about the frustration you have experienced with your refrigerator. If you would like us to look into this further, please provide your name, the name of the site you were contacted on (Gripevine), your user ID name (karenjf), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool.Digital@whirlpool.com. We would be happy to review your concerns further. Sincerely, Melanie.

Gigi Gripester's picture

Hey WhirlpoolCare,

Congratulations on taking the first steps in resolving karenjf's customer complaint!

We noticed your public acknowledgement and wanted to remind you that you already have an existing Whirlpool Corp business account where you have access to your Gripevine resolution management platform, with which you can address all your customer care issues securely & privately.

Firstly, click on the link to your business page here: http://gripevine.com/business/20689164/whirlpool-corporation. Your business page shows users important information, such as your business address and your latest gripes and comments.

Next, in the top right corner click on the "login" button where you will be asked for your username and password. Finally, you should be logged into your business account!

Don't know your login information? No problem, let us know and an email will be sent to you within 24 hrs. This email will indicate the owner of the account and/or alternatively, you can send a private email to us requesting a reset of that account in our comments section below.

There are many benefits to using your business page:

1. It’s convenient. No more searching for customer complaints; when you have a gripe awaiting your reply, you’ll receive an immediate auto-notification and every gripe is on your dashboard.

2. It’s flexible. Gripevine’s response options allow you to respond publicly, to shows that you’re responsive and proactive, and then handle the complaint privately, allowing you to discuss sensitive information and negotiate compensation without announcing it to the world.

3. It’s secure. All of your private messages with Gripevine members are secure and encrypted and cannot be seen by anyone except you and the customer you’re connecting with.

4. It’s free. Your customers need your attention now, and we want to give you complete access in order to get your gripes resolved. Our access to Gripevine consumer gripes is always Free!

5. It’s Your Reputation. Your Customer Satisfaction Index: once a gripe is resolved,your customers are able to rate your company on Gripevine, based on the quality of the service they received. This rating will contribute to your overall Customer Satisfaction Index (CSI score), which is visible on your Gripevine company profile page. Responding to your gripes quickly will give your customers an incentive to boost your score and show the community that your business values and responses to its customers are important to you as a company.

I’m here to assist with any questions you may have; please feel free to reach out anytime. I am confident that you will find our secure and robust resolution platform extremely beneficial in managing your online reputation (especially in dealing with the resolution process in private).

We look forward to helping you manage your Gripevine resolutions efficiently and effectively.

Best regards,
Gigi Gripester
Gripevine Customer Advocate

karenjf's picture

I have emailed that address 4x times and recieved no response as I posted on FB and Chris asked me too. One of those times I received a message saying Sorry, we were unable to deliver your message to the following address.

:
Mail server for "whirlpool.com" unreachable for too long

I can only assume lots of people are complaining about your products.

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karenjf's picture
karenjf
110

Looking for:

    Compensation
    Refund
    Repair
    Replacement
In progress

Stats for this gripevine

Friday, November 30, 2012 - 11:11
Whirlpool (Headquarters)
2000 N M 63
Benton Harbor, MI
us
Poor Service, Technical Problem
3
665