What's mine is yours...apparently. | Gripevine
Never assume. That is what I did for the first time ever with my carryon baggage on United Airlines Flight 351 on 10/13/12. I assumed that since I had not removed items from my carryon at my feet that they were still in there as I deplaned. So, I did not stand on my head to check under my seat, etc. Big mistake! When I realized my compact camera was missing from my carryon a short time later, I immediately reported the loss to the local SFO lost and found for United and for the terminal itself, as well as making a special one-hour trip back to SFO the next day to check in person. The only people on the plane after us where the flight crew followed by the cleaning crew as it was a late flight in. Again assuming, I figured that these employees of United and their contracted cleaning service (Airserv, I believe) would return any items left behind to the lost and found -- isn't that why one exists? But, I was wrong in placing my trust in humanity. Apparently you are not allowed to make an error (or have your camera fall out of your bag on the way off the plane) without someome there ready to capitalize on your misfortune. Thank you United for ruining my best vacation ever to Hawaii and representing dishonesty in our culture. I even offered a reward...
LOCATION:
SFO
San Francisco, CA, USA
Comments
I agree that United shouldn't treat you this way, but couldn't you just buy another camera at Hawaii to take photos on your vacation?
That would have been an option had it not happened on the way home and after I had taken 300+ pictures on my new camera. If United's cleaning crew and/or cabin crew had used the lost and found option rather than the "what was yours is now mine" option, I would not have to purchase another camera would I? Maybe they and their garbage bags need to be screened when they leave a plane... Passengers are treated liked potential criminals, but who are the real criminals????