Towson Ink refuses to deliver my online order | Gripevine

Towson Ink refuses to deliver my online order

On 11/14/2012 I went on Towson Ink's website and ordered a Brother dr360 drum cartridge and used my Visa debit card to purchase it. To date I have not received my order.

I spoke to Brian Elefant on 2 separate occasions and both times he said he would re-send the order and add a toner cartridge to show good faith. That was a week ago and now he refuses to return my calls.

I paid $49.45 for that order and now I want my money back.

I would urge anyone thinking of ordering from this company to think twice about it.



desertgirl's picture

Sorry to hear about your trouble in getting this sent. I would also insist on this company providing tracking numbers for the packages they say were sent to you.

Geri Gripester's picture

Hey thejastank,

We're so happy to see that your gripe was resolved! It looks like your post on Gripevine was effective because you included dates and specifics, which makes it faster and easier for companies to respond to gripes - great work!

Now that you have received an amicable resolution, you can visit the "my gripes" section of your dashboard and rate your overall experience, which will be used to calculate Towson Ink's "Customer Satisfaction Index" (CSI score). This rating empowers all users to have their voices heard in collectively and provides a valuable consumer reference for rating and comparing companies.

This helps the company you're griping about and other Gripevine users truly understand your experience with them. Gripevine is here to help consumers and businesses work together to find successful resolutions to customer service issues, but we also strive to assist businesses in improving their reputation by helping them listen to valuable feedback from their customers, and Gripevine is no exception.

We'd also love if you could take a minute to write a few sentences about your Gripevine experience(s) in the comments section below, and please feel free to include any recommendations or suggestions. Your feedback will help make Gripevine better and more effective to better serve our community :-)

Don’t forget to share your success on Gripevine with friends and family on Facebook and Twitter. They can learn from your experience, and the bigger our community, the more powerful our voice. Next time you have a customer service issue, complain without the pain and Plant It on Gripevine first. We're here to make sure your voice gets heard.

Best regards,
Geri Gripester
Gripevine Customer Advocate

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thejastank's picture

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Towson Ink

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Wednesday, December 5, 2012 - 18:49
Towson Ink
1420 E. Joppa Rd
Towson, MD