Sharing a ring | Gripevine

Sharing a ring

My boyfriend and I ordered 2 rings from Dealfind. After waiting for 2 months we finally received the package. I was quite disappointed when there was only 1 ring in the envelope. I emailed Dealfind to see if there was another package coming and when I would receive it. No one responded. I have since emailed them every few days for two weeks. No one has responded at all. At this point I am very upset and don't think I will ever purchase from Dealfind again. This is quite unfortunate as I have been a good customer up to this point. They've made a lot of money off me but obviously don't value me as a customer.

The best part is Dealfind's website states

"We're here for you. If you still don't have your answer, email us by submitting a support request form and one of our Customer Satisfaction Experts will be more than happy to assist you. The bottom line: We are always here to help."

Where's my help?

Comments

CSDealfind's picture

Hello,

Thank you for your post. We are here for you, we apologize if we did not get back to your email. Can you please let us know the email reference number and we can find out what happened. We look forward to getting this resolved for you.

Thank you for your help in advance.

Dealfind Support

Lindzer82's picture

The 2 latest reference numbers are:

ref:_00D601qu4._50060MVzSm:ref

ref:_00D601qu4._50060MT501:ref

Laddie's picture

This is turning into the Dealfind Gripevine. If Dealfind is such a big scam why do so many people keep trying to use it? Doesn't anyone ever read the bad reviews or see the news stories about it on TV?

Lindzer82's picture

I hvae always had great experiences with the vouchers. It is only purchasing a product that I am now greatly dissatisfied. I will not be getting any more products or services.

Gigi Gripester's picture

Hey Lindzer82,

We're so happy to see that your gripe was resolved! It looks like your post on Gripevine was effective because you responded quickly to make your resolution process efficient.

Now that you have received an amicable resolution, you can visit the "my gripes" section of your dashboard and rate your overall experience, which will be used to calculate Dealfind's "Customer Satisfaction Index" (CSI score). This rating empowers all users to have their voices heard in collectively and provides a valuable consumer reference for rating and comparing companies.

This helps the company you're griping about and other Gripevine users truly understand your experience with them. Gripevine is here to help consumers and businesses work together to find successful resolutions to customer service issues, but we also strive to assist businesses in improving their reputation by helping them listen to valuable feedback from their customers, and Gripevine is no exception.

We'd also love if you could take a minute to write a few sentences about your Gripevine experience(s) in the comments section below, and please feel free to include any recommendations or suggestions. Your feedback will help make Gripevine better and more effective to better serve our community :-)

Don’t forget to share your success on Gripevine with friends and family on Facebook and Twitter. They can learn from your experience, and the bigger our community, the more powerful our voice. Next time you have a customer service issue, complain without the pain and Plant It on Gripevine first. We're here to make sure your voice gets heard.

Best regards,
Gigi Gripester
Gripevine Customer Advocate

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Lindzer82's picture
Lindzer82
122

Looking for:

    Apology
    Refund
Dealfind
Resolved

Stats for this gripevine

Wednesday, November 21, 2012 - 15:43
Dealfind
250 Ferrand Dr
North York, ON
ca
Fraud, Poor Service
5
447