Hotwire - never again!! Misleading information! | Gripevine
My husband and I booked a Hotel through Hotwire. The hotel was supposed to be a three star, in the same category as the Sherton, Hilton, and Radisson.
When the hotel was given to us, it was a MOTEL. The reviews on Tripadvisor and Expedia were terrible - dirty sheets, no towels, no toilet paper, people advised never to stay there etc. People had gone there and left without even getting their money back, it was so bad. Does that sound like the three star hotels above? I don't think so.
Hotwire was also advertising on their "blue tags" that this Motel had a restaurant. I called directly to the Motel and they indicated that they do not have a restaurant. This is false information Hotwire is offering its customers.
After many phone calls and emails to customer service at Hotwire, they would not refund our money. They offered a one time upgrade to a more expensive hotel and we would have to pay the difference. With no other choice, and our trip just one day away, we decided to do this. We paid another $200 to Hotwire and chose another Hotel (not a Motel).
Because this new Hotel was listed cheaper on Expedia, the Hotwire rep told us we could use their lowest rate guarentee and have the Expedia rate of $84 Canadian instead of Hotwire's listed rate of $98.11. I said ok, I would do that. Everything was charged to our account, however a few hours later, I received an email from Hotwire saying, "Sorry your reservation was booked in US funds, and the Expedia is listed in Canadian funds, so we will not honor it. You have to pay the full amount listed on Hotwire's site."
The agent that booked this, knew we were in Canada, new the Expedia site was in Canadian funds and knew the Hotwire site was listed in Canadian funds. But there was no way they would give us the promised discount. So now we are stuck paying even more money to Hotwire. I have spoken to two supervisors, five customer service reps, and sent several emails, all to no avail.
So for those of you that are thinking of using Hotwire - take it from me - you are taking a big chance, I will never use Hotwire again!!