Exede/Wildblue product and customer service sucks | Gripevine
I received a mailing from Viasat extolling the virtues of their new Exede satellite internet service. When I called to inquire, a sales lady told me all the virtues of their service and explained how much faster their 12 megabit service would be in place of my 3 meg DSL. I agreed to the service and installation was arranged. When it was finally up and running the service was painfully slow, to the point of being unusable. I spoke to a customer service person about the poor speed he informed me that it was normal for web pages to take 1 to 2 minutes to load and that the problem was the satellite latency. I am now being held to a two year contract even though Viasat was aware that I was moving from 3 meg DSL to supposedly get faster speed. I think that this is deliberately preying on the inexperience of the public. When viewing the company's own forums, they are filled with dissatisfied customers who have been duped just like I was. Someone needs to put a stop to this practice. There is certainly a place for this service in extreme rural areas, but this service will be slower than anything other than dial-up. They need to tell this to potential customers rather that presenting only the 12 mb speed.