6 hour delay | Gripevine
We were booked on an Air Canada flight to San Diego Aug.14.2012 @10:25am. There was a 6 hour delay before we boarded due to mechanical failure and flight crew overtime.
No rep came to lounge to alert us to reason for the delay. We were given a $10 food credit to TIm Hortons for lunch.
Later, a number of us approached the customer relations desk and voiced our displeasure. We were told that a rep would come to the lounge and make an announcement. She told us that we would receive a 10 -15% discount on a future A.C. flight. This did not appease us, then she further stated that there would be a new announcement as to compensation once we were on board. It never came! No attendant on board could answer our questions.
My husband and I feel that we should receive a one way ticket to San Diego to compensate us for the loss of one day on our vacation. We have had a great deal of difficulty trying to register our complaint on e-mail as we didn't have a promo code to direct our plight.