Comwave Home Phone | Gripevine
Account Number: XXXXXXXX
Problem: MetCredit.com asking for $64.33
On May-18-2012, we ordered Comwave's home phone service thinking that we would use it for a long time. However, we decided to go another route, and effectively cancelled it. We received our package (home phone adapter) on Jun-02-2012 (I have a tracking number with Canada Post to confirm this). Whether or not the 30-day satisfaction guarantee is within 30 days of the receiving of the package, or the ordering of the plan, we cancelled it on Jun-08-2012, meeting both deadlines.
An e-mail told us that a $50 fee may be given if we do not ship them the adapter back within 30 days. Our account is now disabled on comwave.net, so there is no way of showing if we have any due payments (why would the account be disabled if we did owe them money?).
Even so, it has been 6 months since this time, and we have not received a bill, or phone call of any kind informing us of anything that may have gone wrong. Also, the dollar amount that MetCredit.com mailed us with is puzzling. What exactly have we done that has amounted up to $64.33?
I ask of Comwave to give me any information possible, or to terminate the due payment asked by this collection agency.