Comwave Home Phone | Gripevine

Comwave Home Phone

Account Number: XXXXXXXX
Problem: MetCredit.com asking for $64.33

On May-18-2012, we ordered Comwave's home phone service thinking that we would use it for a long time. However, we decided to go another route, and effectively cancelled it. We received our package (home phone adapter) on Jun-02-2012 (I have a tracking number with Canada Post to confirm this). Whether or not the 30-day satisfaction guarantee is within 30 days of the receiving of the package, or the ordering of the plan, we cancelled it on Jun-08-2012, meeting both deadlines.

An e-mail told us that a $50 fee may be given if we do not ship them the adapter back within 30 days. Our account is now disabled on comwave.net, so there is no way of showing if we have any due payments (why would the account be disabled if we did owe them money?).

Even so, it has been 6 months since this time, and we have not received a bill, or phone call of any kind informing us of anything that may have gone wrong. Also, the dollar amount that MetCredit.com mailed us with is puzzling. What exactly have we done that has amounted up to $64.33?

I ask of Comwave to give me any information possible, or to terminate the due payment asked by this collection agency.

Comments

Dave S at Gripevine's picture

Hello LaggingHard,

We have moved your account number and other private information to the private info area in your gripe. Comwave will be able to see that information from their dashboard, and the general public will not be able to view it.

Please add any future private information to the private information area in your gripe.

Thank you,

Dave Sykes
Gripevine Moderator

LaggingHard's picture

Thank you for doing this, I appreciate it.

comwave's picture

Hi LaggingHard,

We are not able to see the info that Gripevine moved to a private area. Can you please email your info to letushelp@comwave.net.

Thank you,
The Comwave Team

Geri Gripester's picture

Hey Comwave,

Congratulations on taking the first steps in resolving LaggingHard's customer complaint!

We noticed your public acknowledgement and wanted to remind you that you already have an existing Comwave business account where you have access to your Gripevine resolution management dashboard. With access to your dashboard, you can login and view LaggingHard's private info and communicate with LaggingHard and your other customer(s) securely and privately!

Firstly, click on the link to your business page here: http://gripevine.com/business/20727178/comwave. Your business page shows users important information, such as your business address and your latest gripes and comments.

Next, in the top right corner click on the "login" button where you will be asked for your username and password. Finally, you should be logged into your business account!

Don't know your login information? No problem, let us know and an email will be sent to you within 24 hrs. This email will indicate the owner of the account and/or alternatively, you can send a private email to us requesting a reset of that account in our comments section below.

Other than viewing private information on your dashboard, there are many benefits to using your business page:

1. It’s convenient. No more searching for customer complaints; when you have a gripe awaiting your reply, you’ll receive an immediate auto-notification and every gripe is on your dashboard.

2. It’s flexible. Gripevine’s response options allow you to respond publicly, to shows that you’re responsive and proactive, and then handle the complaint privately, allowing you to discuss sensitive information and negotiate compensation without announcing it to the world.

3. It’s secure. All of your private messages with Gripevine members are secure and encrypted and cannot be seen by anyone except you and the customer you’re connecting with.

4. It’s free. Your customers need your attention now, and we want to give you complete access in order to get your gripes resolved. Our access to Gripevine consumer gripes is always Free!

5. It’s your reputation. Your Customer Satisfaction Index: once a gripe is resolved,your customers are able to rate your company on Gripevine, based on the quality of the service they received. This rating will contribute to your overall Customer Satisfaction Index (CSI score), which is visible on your Gripevine company profile page. Responding to your gripes quickly will give your customers an incentive to boost your score and show the community that your business values and responses to its customers are important to you as a company.

I’m here to assist with any questions you may have; please feel free to reach out anytime. I am confident that you will find our secure and robust resolution platform extremely beneficial in managing your online reputation (especially in dealing with the resolution process in private).

We look forward to helping you manage your Gripevine resolutions efficiently and effectively on a secured and private platform created for your company for positive outcomes.

Best regards,
Geri Gripester
Gripevine Customer Advocate

LaggingHard's picture

I have e-mailed the information on 12/Dec/12, and have not received a response yet.

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LaggingHard's picture
LaggingHard
110

Looking for:

    Apology
Not resolved

Stats for this gripevine

Friday, December 7, 2012 - 17:38
Comwave Telecom
61 Wildcat Rd
North York, ON
ca
Billing
5
760