Gripevine For Business - Compare Plans

Business account comparisons

All Gripevine business accounts are entirely

free

until late 2012.

Our basic business account - suitable for small businesses with a low complaint volume and no need for advanced account features - will always be free.

  Bronze Silver Gold Platinum Enterprise
Price (later 2012) free $99/month $499/month $999/month Contact for quote
Number of agents 1 3 10 20 unlimited
Add custom departments × × ✔ ✔ ✔
Assign agents to departments × × ✔ ✔ ✔
Custom department routing rules × × × ✔ ✔
Respond publicly to gripes ✔ ✔ ✔ ✔ ✔
Respond privately to gripes ✔ ✔ ✔ ✔ ✔
Realtime Twitter monitoring × × × ✔ ✔
Realtime Facebook monitoring × × × ✔ ✔
Multiple Twitter accounts × × × × ✔
Multiple Facebook accounts × × × × ✔
Export data to CSV × × ✔ ✔ ✔
Instant email gripe notifications ✔ ✔ ✔ ✔ ✔
Flag gripe as fake × ✔ ✔ ✔ ✔
Upload corporate resolution procedures × ✔ ✔ ✔ ✔
Case notes × ✔ ✔ ✔ ✔
Good citizenship showcase × × × ✔ ✔
Ad management system - Create category targeted ads × ✔ ✔ ✔ ✔
Ad management system - Create competitor targeted ads × ✔ ✔ ✔ ✔
Ad management system - Block targeted competitor ads × × × ✔ ✔
Manage multiple locations × × ✔ ✔ ✔
Highlight praise × ✔ ✔ ✔ ✔
Follow members ✔ ✔ ✔ ✔ ✔
Follow companies × ✔ ✔ ✔ ✔
SMS alerts × ✔ ✔ ✔ ✔
Add profile photo galleries × ✔ ✔ ✔ ✔
Web based support system ✔ ✔ ✔ ✔ ✔
Toll free support number × × ✔ ✔ ✔
Salesforce.com integration × × × ✔ ✔
SAP integration × × × × ✔
Custom survey creation × × × ✔ ✔
Disable public gripe notifications to your Facebook and Twitter account(s) × ✔ ✔ ✔ ✔