Bell mobility doesn't care about you just your money | Gripevine
I purchased a Bell hub (a device that is mobile for internet and phone service) back in October 2011 as our home internet and telephone service. It was a great device because if you move a lot or have temp accommodations throughout the year you can take this handy device with you.
However our problem started to stem when we had to replace the hub just after 4 months.
In Jan 2012 our internet was very slow and calls were constantly dropped. Calling the trouble-shooters of Bell they advised to download the upgrade to my hub. In short, it completely destroyed my hub usage and was sent to the nearest Bell store to have another hub sent to me for repair. They would not directly exchange my damaged hub for a new one, but had to wait for the replacement to come in the mail and then ship the old one out. To my anguish, I had no telephone service for that one week of waiting and if an emergency arose because of my child...I would have to go to my neighbours to use the phone. So I had to use a pay as you go phone.
But that wasn't the end of the stupidity. In Feb, my husband went back to work and wanted a second hub so he can use the internet his work. So we bought another one from Bell. They would give us a discount because we had two. When arriving home from our purchase our main telephone line didn't work. After 2 hours on the help desk phone with Bell they tell us that they deactivated out first hub. So we had to go back to the Bell outlet. In short. They wanted another $300 dollars to have a second hub on our account even though we bought both out and not on a contract. So I refunded the second hub and went to TELUS.
Finally, this morning my phone was once again disconnected. After talking to the bell call center (pay as you go phone)...I found out that I wasn’t on a plan anymore and was being charged 30 cents a minute for my calls as well they said that I didn't pay my last month bill. But I thought I did, and did pay what they said was owing. After the call and having internet I checked my billing and to my surprise I did pay it last month when I had access to my bell internet account it had nothing owing for Jan or Feb). So now I have a $300 credit on my account for over paying.
How stupid is this...Bell doesn't care about their clients...just your money.
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I agree, they do not have very good service. It is the same with home telephone service. I wish we had another company to go with. Does anyone know how Magic Jack works?
Magic Jack requires an internet connection. You can actually set it up without a computer now, transfer your existing phone number to them, plug it into the main telephone jack that feeds your entire home, pay the 79.00 for the hardware, another 89 dollars for unlimited long distance for 5 years and voila...you have a full featured phone service (call id, voice mail etc. with no monthly bills.
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Just how much does Bell control in the mobility market? I understand Bell has it's hand in Telus too. Bell is the most insidiously nasty company out there. Determined to ruin credit ratings if they aren't paid promptly, they are severely in need of major regulation. They recently charged me interest on THEIR mistake which had previously been reversed. I just paid it as I felt they were aware of this mistake, but simply trying to gouge me for canceling their service. They know people will give up and just pay them. Bloody horrible company!
I agree their customer service is questionable. Bell has not figured it out...sad to say. You would think that in an industry where the competition is fierce they would have pulled up their socks and started to recognize the long term benefits of loyalty. When my triple cell account expires I will move back to Rogers.
see my post on Bell Mobility ...... absolutely the WORST company and has no idea what customer service even remotely means .... I will NEVER deal with Bell again ...
Heretofore , with Magic Jack, if you wanted the phone to work you had to leave your PC on 24/7. The new Magic Jack PLUS is the one that plugs directly into a wall outlet, so works if your computer is on or off. My friend has one and said she's had 2 dropped calls in 6 months and LOVES it. She's paying $30/yr instead of $40/mo. You don't need to pay for a 5 yr long distance plan either. You may choose instead to pay $29/yr rather than commit to the 5 yr plan, so likely makes more sense as things could change dramatically in that timeframe. You also have 30 days to try it with money back guarantee and now that Wal-Mart retails the product, this is easy to do, though you might have to pay Bell to rehook your phone if you cancel then go back. The only drawback to MJP is that you are not hard wired, so if you were to call 911 for eg and couldn't speak to tell them your address, they would not be able to search/locate you. For seniors this might not be so good. Also if the hydro goes out I can still use my old fashioned (non-cordless) phone to call my family. I will now use my mobile to do so. Good Luck stickin' it to both "Ma" and her L'il sis, "Emily".