sears scam | Gripevine
I have shopped at sears fot 30 years and returned items several times with no cost or
problem. I recently bought some non custom order furniture from Sears. More than a month before the delivery date I cancelled the purchase. After cancelling Sears called me back and told me they were going to charge me 20% (restocking fee) more than
$800.00. When I phoned to complain I explained to customer service that nothing had been discussed with us about any (restocking fee). I then noticed on our bill that there is a section that Sears calls "Product protection, policies and other information", in it
there is a box to be checked off to acknowledge that the cancellation policy has been
discussed with the customer, the customer is then to accept or delcline, none of the boxes have been checked off as none of this has been discussed with us. We had not accepted their policies. The first customer service agent said they would investigate and if they found what we said was true they would waive the fee. After hearing nothing from Sears for a week I called back to customer service and they said that the store manager where we had purchased the furniture had investigated and that they were going to have to charge us the full $800.00. I then phoned the store manager Chris to inquire as to the reasons for his decision and he informed me he knew nothing about it and hadn't even looked into it. He commented that if they are charging us 20% it must have been a custom order, it was not , even he does not seem to know Sears's inconsistent cancellation charges. In the end Sears could only defend their action by saying that we were responsible to inform ourselves about their inconsistent return policy. Sears is going to rip off a long time customer for a restocking fee on something that was never taken out of stock. I suggest everyone think twice before trusting Sears and their hidden fees.
__
Location Griped About:
Sears Home Store
1450 Ellice
Winnipeg, MB R3G 0G4, Canada
Phone: 204 779 1999
Comments
I have bought furnutre from Sears and it is garbage..so will never do it again...but a couple of years back i bought my daughter a snow suit and it came with the kid garantee..where if the snow suit is damaged before the child outgrows it, it will be replaced for free...well my daughers snow suit feel apart after the first wash so, i took it back to the Sears in Redeau Mall, Ottawa and they could not find it in thier system.. then they said that they will have a tailor fix the problems with it...so i left it in the store....I cam back a week later because they called that the suit was ready...but when i showed up they could not find the suit...I showed up a few days after that and still no suit....to this day i have not been compensated for sears keeping my almost brand new snow suit...
People need to stop spending their money at sears and eventually it will be taken out of the equation
I bought a lawn mower at Sears that had a 2 year warranty. After using it perhaps 5 times it would not start. I took it to the repair depot at Bayers Lake and was told I had to pay $49.95 service fee for them to even look at it as they had to determine if the problem would be covered under warranty. How did I know the problem would not be covered by their warranty. I ended up having to pay $90.00 for the service fee and to have a spring replaced. Service told me I must have caught the blade on a hedge?? Not only that. I could not call and speak to anyone in the Service Department. When I called the call was answered in Quebec I believe and I had to leave my number for someone in Halifax to call me back. It took days to connect as when they would call back I was away from my desk. Beware....Sears warranty is a sham!!
figure.