A Shower of Orange Juice... and much more | Gripevine
I'm 12, and I flew on American Airlines from Chicago to Los Angeles to get home. Next time, I'll probably walk.
Our flight was cancelled, (I'll explain the orange juice later), so we got put on a flight that would take us to Dallas and then we'd get on another flight to L.A. Luckily, we were staying with our friend a travel agent, so she somehow convinced them to get us a non-stop flight in the morning. But my mom missed an important morning meeting in Chicago! All because we were informed of a rescheduling at the last minute!
I think that American Airlines should give you part of your money back when they have to reschedule like that. (The percentage of money could change depending on the situation.)
And because they had to reschedule our flight like that, you'd assume that they might actually treat us with a little extra concern. But no... they seated us right next to the bathrooms. It smelled wonderful! We had to convince a flight attendant to give us better seats. At first, she didn't want to do it, but we told her it was the smell bugging us.
And now for the entertainment part!!!!! The stewardess spilled orange juice all over me and the book I was reading! She pulled out a napkin to wipe me and the book up. Then she turned to the cover of the book I was reading to wipe that up too. But SHE DIDN'T SAVE MY PLACE! They should also teach their staff to be a bit more careful. And I'm wondering, if the book had been damaged to the unreadable point, would they have paid for us to buy another copy? Guess I'll never find out, thank goodness! Or will I someday?
But yeah, when we pay for a certain flight that will leave at a certain time and land at a certain time, that's what you should get. Otherwise, they need to give us part of our money back!
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Location being griped about:
American Airlines
533 W 6th St
Los Angeles, CA
us
Comments
Hi number one griper,
Since we just launched, we understand that users are still learning how to best utilize and leverage our platform. We try and present customer service issues on a level playing field for both consumers and for the companies they have complaints with.
We have faith that our members will use Gripevine in a constructive and positive manner. Our purpose is to help you arrive at successful resolutions with companies that you have legitimate complaints with.
With regards to your specific situation, it appears that you are quite a writer for a 12 year old – bravo! Please advise your parents that we cannot forward this complaint without their approval and if they give us permission to do so, we’d be happy to place it in our automated response system and make sure that it gets to the decision makers at American Airlines.
In the meantime, we thank you for taking the time to use Gripevine's "complaint-resolution" platform.
Kind Regards,
Johanna
In American Airlines's defense, I wrote to them telling them the story of my gripe, and they apologized and gave me a $100 dollar e-voucher. They didn't change the policy like I said, but I did hear from them about the situation. For now, I'll mark this gripe resolved.
I think the reason they didn't ignore my complaint was because I told them I'm 12.
Hi number one griper,
Congratulations on resolving your customer service complaint with American Airlines. Since your gripe is resolved, you are further empowered as a Gripevine user, to complete the Consumer Satisfaction Survey after marking your gripe as resolved.
Thank you for taking the time to use Gripevine's "complaint-resolution" platform.
We'd love to hear about your experience and/or comments you might have as well as any future customer service issue that you might have and look forward to seeing how we might be able to help make that negative experience into a more positive one. Remember to share your positive experience with your social network friends family
Please check back periodically for some exciting new changes and updates to our platform, further empowering the consumer to do more and be heard!
Kind Regards,
Johanna
Congrats to our successful twelve-year old gripe-master!! Glad to hear American Airlines came through!!
Thanks... American Airlines wants people my age to be satisfied with them... then the kids fly on American a lot throughout their lives! I heard that American Airlines will probably be out of business by 2013, so I don't think I'll ever get to use the voucher they sent me. :( But either way, they apologized!
And I wouldn't call myself 100% successful. Sqwishland LLC never responded to my gripe about them.
And also, my gripe about Adobe was anything but successful.