Pulled the rug out from under me ? | Gripevine
In March of 2012 I made 4 separate purchases online of rugs from eSaleRugs.com. The total that I spent was $594. They had advertised that we would receive a $100 restaurant.com card for any purchase from them. After receiveing the rugs I contacted them about the restaurant.com cards which did not come with the rugs and was told that because they had a 30 day return policy they normally wait 30 days before sending the cards out. So I said okay, that makes sense. Lisa in Customer Service said they would send a card out anyway since I had asked and I had told them that I wouldn't be returning any rugs because I was very happy with my purchases. So I waited 30 days thinking that my additional restaurant.com cards would come since I had made 4 different purchases, some to my daughter in another state. They had sent me only one card and I figured they owed me an additional 3 cards. When they didn't send the additional cards I contacted them and they have not returned any of my emails.