What refund? | Gripevine
I've been a member of a number of these "deal a day" sites and occasionally get lured into their deals. I had bought a new home and was about to do some work on my yard when a Teambuy offer for landscaping came by and I jumped at it! As soon as I bought the offer, I contacted the company and started the process - how exciting!
The offer was for a company to help you with landscaping. You contact them with your needs, provide information on your property, submit it all and then wait for the magic to happen. I did this almost immediately - and waited - and waited - and waited. Waited almost a week when I wrote asking where was the magic - and it turned out that the person assigned to my plan was on vacation. This is now a week with nothing, but the magic will happen, I was promised by Teambuy that the merchants will come through.
Another week, another email - where is my plan? - another excuse. Getting annoyed, but still patient - the magic will come.
After 4 weeks (and many more emails) I got my plan!!! And it turns out that my plan consists of the most basic of basic designs - nothing near what I expected from 4 weeks of effort, and nothing I could possibly use. Not happy, I contacted them and was promised I would get a call back to discuss my concerns, which, of course, never happened.
So, by now, 5 weeks had passed while I was eagerly trying to get my results. But I was now resigned to the fact that I was not getting anything and that no one would call me. So, of course, I turned back to Teambuy for my refund because Teambuy stands behind their products.
Guess what - Teambuy has a 7 day return policy - NO EXCEPTIONS. Doesn't matter that their merchants stall and delay (maybe that's part of the Teambuy business model) but you're not getting your money back, no way, no how, no no no.
So, thanks Teambuy - I have your Teambuy credits, but I can't imagine wanting to do business with you anymore.